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Our Service Philosophy
Bennett Office Equipment understands that your equipment’s reliability is vital to your daily operations. As a locally owned and managed document imaging company, Bennett has the flexibility to customize service and support programs to meet the specific demands of your business. Our mission is to ensure our equipment and technology, works successfully with your network and keeps your organization running as smoothly and efficiently as possible.
Ultimately, our partners receive maximum “up-time”, which equates to increased productivity and greater customer satisfaction. Average response on site is less than three and a half (3.5) hours. Our Business partnerships are not taken lightly, and at Bennett we will work to insure that our partnership with you will be a long-lasting, mutually beneficial one.
Bennett Services separates itself from the industry by:
- Average response time guarantee of four (4.0) hours (Industry average of four (4) to eight (8) hours)
- Maintains local inventory to meet client needs
- Technicians carry substantial car stock to promote “first call, last call” – meaning it is repaired on the initial call
- Each technician is responsible for less than one hundred and twenty (120) machines to ensure rapid response time compared to industry standard of 225 machines for each technician.
- All technicians are factory trained and authorized in order to “fix it right the first time”
- More technicians than any other copier company in Southwest Oklahoma
- Put us to the test You are never required to sign a long term maintenance contract with Bennett. You can cancel your maintenance contract at any time by providing 30 days notice to us.
- Automatic dispatch system – client will always speak to a live dispatcher ensuring responsiveness and a complete understanding of the situation.
- Quarterly service reporting – keeps clients informed of critical service items such as number of service calls, actual usage, and proactive problem resolution, ensuring ultimate value for your investment.
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